Mass GM Recall Puts Strain On Dealers

The Wall Street Journal August 23, 2014

Mr. DeNoor (Michigan GM dealer) took the unusual step of hiring a full-time “recall concierge” to take care of customers calls and coordinate repairs, as an onslaught of service requests rolled in this summer.

For the anxious, the angry, the nervous,
“Mr. Recall” is there – at your service.

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